Williams Shipping and Willbox Logos

Our commitment to supporting our customers

Posted by: Victoria Williams / under:

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News

In light of the rapidly changing situation around the Coronavirus (COVID-19) situation, we have implemented proactive precautionary measures to ensure the safety of our employees, suppliers, customers and contractors.

As of last week, wherever possible office staff have been working from home and meetings held remotely. Our sites remain open and we have implemented strict standards of hygiene for all people on site. Drivers and contractors are advised to stay in their cabs as much as possible, and hand sanitisers are available in all public areas.

We want to reassure our customers that we continue to be able to provide our full range of services. Our operational flexibility and contingency planning ensures we will be able to keep our vessels crewed, our trucks fully manned, and our customer services desks open as usual throughout these uncertain times.

Our phone lines remain open as usual, and home working staff, are able to pick up as if they were on site. Overnight our lines are answered by duty managers as usual.

We remain committed to maintaining our standards of customer service by providing flexible and responsive solutions to whatever logistical or marine requirements you may have.

If you are in any doubt, please call the office to speak to us.

We will continue to monitor the situation and will keep you updated of any changes. We would like to thank you for your support during these challenging times.

 

  • I just wanted to say thank you – it was a very challenging site to work at and make delivery to. Your drivers showed courtesy, patience and professionalism throughout the day

    Philip Kingston,
    Kingston Building Solutions

  • Thank you for your assistance, it was very much appreciated and a special thank you to Bob who did a fantastic job.

    Jenny Wilkinson,
    Interserve Defence Ltd

  • We are very happy with the service provided by your company, especially the driver and we will be using your company for any future work.

    Bob Sarkar,
    National Gritting Service

  • I would like to personally thank you, as a company, and every one of your drivers for their professional approach to the deliveries to our site, all of your drivers have been absolutely fantastic.

    Andy Jenner,
    EP Renewable Energies Limited

  • On Behalf of the Environment Agency and the Residents of Romsey and Winchester, I would like to convey our warmest gratitude for the support you provided during recent flooding. Without you we would not have been able to respond as quickly or effectively as we did.

    James A Humphrys,
    Environment Agency

  • We would like to thank yourself and your team at Williams Shipping for all your help last week, your team were great at getting us around and in position where and when we needed to be in spite of some rotten weather.

    Cliff Stonestreet,
    Fully Fused Fireworks Worldwide Event Management

  • Thank you very much for your assistance and I have to say the two crew members on the vessel could not have been more helpful.

    Steve Beck,
    Burgess Marine

  • May I take this opportunity to thank you for an excellent service, could you also please pass on my thanks to all of your skippers who have helped us over the past few weeks.

    Gwyn Goforth,
    Svitzer UK