WILLBOX – Service & Support Coordinator

Responsibilities:

The main responsibilities of the role include:

– Providing internal support to our sales and hire teams.

– Overseeing servicing of our hire fleet of containers and site accommodation.

– Providing first line customer support to our hire customers when issues arise or containers and site accommodation units require attention.

– Maintaining our inventory systems to ensure accurate status of our fleet in our depots around the UK.

– Ensuring our hire fleet rental cycle is being completed both internally and in our depots.

– Ensuring that all containers and site accommodation units sent out for new orders are in the correct condition, compliant and ready to impress our customers.

– Maintaining records, audit trails and systems to monitor condition of our fleet.

– Manage damage to our units including liaising with relevant customers and third parties to ensure cost recovery and repair of our fleet.

Daily Duties include:

– Overseeing administrative upkeep of our inventory and systems for depots throughout the UK.

– Liaising with those depots to get regular and accurate stock reports and condition checklists of items held in their locations.

– Liaising with transport companies around the UK in order to make bookings for deliveries and collections of Willbox containers and site accommodation.

– Keeping customers up to date with delivery information to ensure excellent customer service.

– Administration of pre-rental and post-rental checklists to accurately record condition and potential damage to Willbox fleet.

– Arranging servicing, cleaning and general maintenance of Willbox fleet post-rental in a timely manner.

– Communicating with internal teams in an efficient manner to ensure accurate and useful information is available to all.

– Physically checking stock condition and availability in our container storage yards and depots, where required, whilst maintaining the highest health and safety standards.

Required Skills:

– Well organized with a keen eye for attention to detail when working with data and figures.

– Have a proactive approach to scheduling daily workloads and have can do attitude and be customer focused at all times.

– Being flexible and dynamic in those schedules to react to internal and external customer needs.

– Comfortable occasionally entering an operational yard with active heavy plant and doing so safely and compliantly within Willbox and third party processes.

– The ability to communicate effectively with both internal and external customers to ensure quality standards are maintained.

– A good working knowledge of Microsoft Office, and proficient IT skills are essential in order to manage Willbox processes, inventory and record keeping.

– Ability to understand complex data from multiple sources to manage the life cycle of our fleet.

Benefits and information:

• 22 days’ annual leave plus bank holidays.
• Pension scheme.
• Life insurance.
• Health cash plan.

To Apply:

Please send a copy of your CV and a cover letter, explaining why you would be suitable for this role, to careers@williams-shipping.co.uk